Privacy, Shipping, Cancellation Policies
How We Protect Your Privacy
We at creaturecomfortspetsupply.com are dedicated to protecting your privacy and personal information. At creaturecomfortspetsupply.com all of your personal information is protected by our (SSL) encryption technology. This securely encrypts and protects all of your personal data including your name, address and credit card information so that it can't be read by anyone over the internet. We value your trust very highly, and we will work to ensure that your personal information that you provide us will be fully secured and protected. We do not sell or give your personal information to 3rd parties. Unfortunately, despite all of our efforts, there is always a risk that third parties may unlawfully intercept transmissions. This reality is true of all Internet use. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk.
SHIPPING POLICY
All orders are shipped, on average, within 48-72 hours from the time your order is placed. On average you should expect to receive your order within 8-12 business days from the time that you place your order.
SHIPPING CHARGES:
Shipping Description |
Range |
Charge |
Under $25 total purchase | $0.00 - $24.99 | 6% (purchase) + $7.50 |
Under $75 total purchase | $25.00 - $74.99 | 5% (purchase) + $6.50 |
Over $75 total purchase | $75.00+ | 5% (purchase) + $5.50 |
CANCELLATIONS
To cancel your order you must send an email to: creaturecomfortspetsupply@yahoo.com within 8 hours of when you first placed your order. If your order has been already processed we are not responsible for the shipping costs incurred.
SALES TAX
Sales tax is charged on all orders shipping to WI. Actual tax amount is applied at the state level when placing your order, and may vary depending on the county your product is shipping to.
RETURN POLICY:
In order to return an item, you must obtain a Return Number from our customer service department. Email us at creaturecomfortspetsupply@yahoo.com to obtain a return number. You may return any unopened merchandise in its original condition, including original packaging within 30 days of receipt and you will receive a full refund less shipping. Any shipping cost that you incur to return a product to us will not be refunded. No Refunds will be available after 30 days of receipt. Exchanges are available only if the product(s) are in their original packaging and unopened.
We require the following information to process your return:
Note: Your return will not be processed if you do not provide ALL required information.
The Return number
Your full name and address
Phone number
Email address
Packing Slip
The original order confirmation number
The reason for returning the merchandise
Return address:
CreatureComfortsPetSupply.com
Attn: RETURNS DEPARTMENT
Top Dawg Returns
1776 North Pine Island Road
Suite 18
Plantation, Florida33322
Any package that has not been received by CreatureComfortsPetSupply.com and tracking information cannot be provided, will be the sole responsibility of the shipper.
ORDERS NOT RECEIVED
Once an order has been shipped and there is a delivery confirmation, CreatureComfortsPetSupply.com is not responsible for any theft of product or delivery to the wrong address. You must notify us within 15 days if order is not received.
OUT OF STOCK ITEMS
Subsequently, from time to time, if we are not able to fulfill your order, you will be notified via email for any item that is temporarily out of stock or simply cannot be fulfilled. An immediate credit will be issued to your credit card or any other method of payment that you choose.
